At Outland Journeys, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, make a booking, or use our travel and event services.
1. Information We Collect
We may collect information such as:
- Name and contact details
- Email address and phone number
- Billing and booking information
- Travel dates, destination, hotel and event preferences
- Information provided when requesting a wedding, corporate event, or private celebration
- Website usage and technical information such as IP address, browser type, and device information
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
Your information may be used to:
- Process hotel and travel enquiries and bookings
- Coordinate with our hotel, venue, travel, and event partners
- Plan and manage weddings, corporate events, and private celebrations
- Communicate booking confirmations, updates, and important information
- Process payments, refunds, and cancellations
- Improve our website and services
- Respond to enquiries and customer-support requests
- Send promotional communications where permitted and where you have provided consent
3. Sharing Your Information
To provide our services, we may share relevant information with trusted third-party service providers, including hotels, resorts, venues, transport providers, event partners, payment providers, and other suppliers involved in your booking or event.
We do not sell your personal information to third parties.
We may also disclose information where required by applicable law, regulation, legal process, or governmental authority.
4. Payments
Payments may be processed through third-party payment providers. Outland Journeys does not intentionally store complete debit or credit card details on its own servers unless specifically required and lawfully permitted.
Payment providers may have their own privacy policies and terms.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and enhance your experience.
You may adjust your browser settings to manage or disable cookies. Certain website features may not function properly if cookies are disabled.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate interests.
8. Your Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent for certain communications
- Request information about how your data is being used
To make a privacy-related request, please contact us using the details below.
9. Third-Party Websites
Our website may contain links to third-party websites, including hotels, resorts, payment providers, booking platforms, venues, and other service providers.
Outland Journeys is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
10. Children’s Privacy
Our services are not specifically directed toward children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Outland Journeys
Email: info@outlandjourneys.com
Phone: + 91 9660180518